If you have an existing Android or iPhone/iPod/iPad Sync Location in the desktop eWallet Setup, remove it, and then run Sync Setup again, starting on the mobile device FIRST.Īlso, be sure you have the latest versions of eWallet on both devices.Verify that your device has re-connected with *your* network and not another one nearby. Reboot your WiFi router or access point, and THEN your Mac and mobile device.( See here for a list of ports to allow.) Be sure to add Exceptions or Rules to your firewall/antivirus to Allow "BonJour" and "eWallet" to pass through.If eWallet cannot find your iPhone, iPod touch, or iPad, or if it cannot connect after detecting it: Since the sync process works using a network connection, anything that disrupts the network connection between your Mac and your mobile device could prevent you from syncing. If your computer connects to your wireless router with an Ethernet cable, you should still be able to sync. If you are having trouble syncing between eWallet ® on your iOS device (iPhone/iPod/iPad) or Android device and your Mac using local Wi-Fi network, there are a few things you can to do help troubleshoot your WiFi synchronization problems (alternatively, you can use eWallet's cloud sync):ĮWallet synchronization with Android and Apple mobile works over a local WiFi connection between your Mac and your mobile device.
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